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Frequently Asked Questions

Browse common questions and answers below

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Frequently Asked Questions

Getting Started

How do I download ScorX?

Download ScorX for free from the App Store. Search "ScorX" or visit our Download page. Requires iOS 18.0 or later.

Is ScorX really free?

Yes! ScorX Free tier is always free with 1 team, 1 player, and 5 games per month. No credit card required, ever.

How do I create my first team?

After downloading, complete the onboarding flow, select your sport, then tap "Create Team." Add player names, jersey numbers, and photos.

Can I track multiple sports?

Absolutely! ScorX supports 14 sports. You can switch between sports anytime from the home screen.

Subscriptions & Billing

What's included in the Family tier?

Family tier ($4.99/month or $49.99/year) includes: 5 players, 50 games/month, iCloud sync, CSV export, 2-year history, and Family Sharing for 5 members.

How does the 30-day free trial work?

Download ScorX and tap "Start Free Trial" in the app. No credit card required. After 30 days, choose to subscribe or continue with Free tier.

How do I cancel my subscription?

Open Settings on your iPhone → tap your name → Subscriptions → ScorX → Cancel Subscription. No cancellation fees.

Can I share my subscription with family members?

Yes! Family tier supports Apple Family Sharing—share with up to 5 family members at no extra cost.

What happens if I downgrade from Family to Free?

Your data is preserved. You'll lose access to iCloud sync and data export, but your teams and game history remain on your device.

When do Coach and Club tiers launch?

Coach and Club tiers are planned for v1.1 (mid-2025). Email scorxapp@gmail.com to get notified when they launch.

Using ScorX

How do I start a new game?

Tap "New Game" from the home screen, select your sport and teams, configure timer settings, then tap "Start Game."

Can I use ScorX offline?

Yes! ScorX works fully offline. Score games anywhere without internet. Your data syncs automatically when you reconnect (Family tier).

How do I track player-specific actions?

During a game, tap the player's name, then tap the action button (e.g., "Goal," "Assist," "Tackle"). The action is recorded instantly.

How do I export my game data?

(Family tier only) Open a completed game, tap the export icon, choose CSV format, then share via email or save to Files app.

Sports & Features

Which sports does ScorX support?

ScorX supports 14 sports: AFL, Basketball, Netball, Rugby Union, Rugby League, Touch Rugby, Soccer, Field Hockey, Tennis, Badminton, Squash, Racquetball, Pickleball, and Table Tennis.

Can you add [my sport]?

We're always expanding! Email your sport request to scorxapp@gmail.com and we'll consider it for future updates.

Does ScorX work for doubles in racquet sports?

Yes! ScorX supports singles and doubles for all racquet sports (Tennis, Badminton, Squash, Table Tennis, etc.).

iCloud & Sync

How does iCloud sync work?

(Family tier only) ScorX automatically syncs your teams, players, and game history across all devices signed into the same iCloud account.

Why isn't my data syncing?

Check: (1) You're on Family tier, (2) iCloud is enabled in Settings → ScorX → iCloud Sync, (3) You're signed into the same iCloud account on all devices, (4) You have internet connection.

Is my data backed up?

(Family tier) Yes, via iCloud. (Free tier) Data is stored locally on your device—make sure to back up your iPhone via iCloud or iTunes.

Privacy & Data

Does ScorX track my personal data?

No. ScorX has no third-party analytics, no ads, and no data sharing. Your game data stays on your device (or in your private iCloud if syncing).

Where is my data stored?

(Free tier) Locally on your iPhone/iPad in an encrypted database. (Family tier) Locally + synced to your private iCloud account using Apple's end-to-end encryption.

Troubleshooting

The app crashed / froze. What do I do?

Force close the app and reopen. If the issue persists, email scorxapp@gmail.com with your device model and iOS version.

How do I report a bug?

Email scorxapp@gmail.com with: (1) Description of the bug, (2) Steps to reproduce, (3) Device model, (4) iOS version. We'll investigate ASAP.

Still Need Help?

Didn't find your answer? Email us and we'll respond within 24 hours.

Email scorxapp@gmail.com